welcome to the earth moon magick enchanted scroll of answers!

Welcome, Dear Seeker!

You’ve arrived at the Enchanted Scrolls of Earth Moon Magick (AKA: the FAQs). To begin, choose a scroll to unfurl its secrets. Each scroll holds wisdom on different realms, guiding you on how to care for your magical items, receive your enchanted treasures, or summon our aid with a return. Let your quest for knowledge begin, and may the answers reveal themselves to you…

Peek into the secrets of our spellbound creations or simply our products. This scroll of "Frequently Asked Questions" answers all your curiosities about what goes into each enchanted deck, mystical tool, and divine artifact.

📜 who are earth moon magick’s decks for?

Our decks are enchanted for all levels of experience—whether you’re a beginner taking your first steps into divination or an advanced practitioner seeking depth. Crafted for art lovers, magic seekers, and those who treasure premium quality, our decks embody ethical values and are made using recycled materials.

📜 do you only offer decks?

Our enchanted shop offers more than decks! We regularly publish new decks and have expanded our mystical line to include journals, altar cloths, and other tools for your divination rituals. We also have an academy for aspiring tarot and oracle deck creators, along with a growing community dedicated to spreading love, magic, and abundance.

📜how do i know if i’ve chosen the right deck?

Trust your intuition—it is your wisest guide! Each deck calls to the right soul, whether it’s for yourself or a loved one. Let the magic of your inner voice help you choose.

📜what materials are used in your decks and divination tools?

Our tools are crafted with longevity and sustainability in mind. We use recycled paper and soy ink, chosen not only for their earth-friendly qualities but also for the luxurious feel they bring. Each deck is designed to be a long-lasting companion, crafted from partially recycled, high-quality materials. A light varnish gives it durability and a smooth shuffle, ensuring that your deck can accompany you for years to come.

📜how long will my deck last?

When treated with care and love, our decks are made to endure the test of time—lasting years, even decades. Through trial and refinement, we’ve partnered with a factory that provides some of the most durable materials, meaning your deck could last a lifetime or even be passed down to future generations.

📜are your products ethically made?

Yes, all of our decks and tools are created in partnership with a factory that holds ISO 9001 & 14001 certifications. These standards ensure our products meet the highest levels of quality and environmental care, helping us reduce our footprint on this beautiful planet.

This is the Shipping and Delivery Section. Just like the gentlest of the winds, known as the messenger of spring, it sweeps your magical treasures across lands and seas to reach you. Read on to discover the path your parcel takes and the mysteries of our delivery process.

📦how long does it take for my order to be processed and shipped?

Just like preparing a potion, each order requires care and attention! Orders are prepared within 1-3 business days after payment confirmation, from Monday to Friday, excluding holidays. Once ready, your parcel is set to embark on its journey to you.

📦how long will my order take to arrive?

The Zephyr Express offers two options for delivery:

• Standard Shipping: Arrives within 3-15 business days, depending on your location.
• Express Shipping: Arrives even quicker, within 1-10 business days.

The exact timing depends on your location and any customs processing along the way.

📦do you offer international shipping?

Yes! Our magical parcels travel far and wide to most countries across the globe. Please keep in mind that delivery times may vary depending on customs and local postal services.

📦how much does shipping cost?

Shipping costs are calculated based on your location and the weight of your order. For larger orders, the cost per kilo is reduced, making it easier to receive more magical treasures at once.

📦will i be able to track my order?

Absolutely! Once your order has taken flight, we’ll send a confirmation email with tracking information. You can follow the parcel’s magical journey on our website or through the carrier’s site using the provided tracking number.

📦are there any customs fees for international orders?

Customs duties, taxes, and any additional fees are the responsibility of the customer and may vary by country. These fees are not included in the purchase price or shipping cost and are determined by your country’s customs office.

📦what if my package is delayed or goes missing?

If your parcel is caught in a storm or goes astray, simply reach out to us at contact@earthmoonmagick.com with your order details. We’ll work with our shipping partner to investigate and bring your package back on track.

📦what if i entered the wrong address?

Be sure to double-check your address before completing your order! If an incorrect address is provided, we are not responsible for lost packages. But don’t worry—if you realize a mistake, reach out as soon as possible, and we’ll do our best to assist.

When a cherished item must journey back to its origins, the Circle of Return and Renewal awaits to guide you, this the Returns and Refunds Section. Herein lies the ritual for those wishing to restore balance and make things whole once more.

🔄how long do i have to return an item?

Within 10 days of receiving your magical item, you may initiate the return ritual. The item must remain unused, in its original state, and safely nestled in its original packaging.

🔄what items are not eligible for return?

Some items are bound by the spell of finality and cannot be returned:

• Custom Orders: Personalized items, unless damaged or defective, are non-returnable.
• Final Sale Items: Treasures marked as final sale may not re-enter the Circle of Return and Renewal.

🔄how do i start the return process?

Begin by sending a message to our mystical keepers at contact@earthmoonmagick.com. Share your order number and the reason for the return, and they’ll grant you a return authorization and guide you through the next steps.

🔄where do i send my return?

Upon receiving your return authorization, you’ll be given an address to send your item. We ask that you use a trackable shipping service and hold on to the receipt, as we cannot be responsible for lost or damaged returns.

🔄when will i receive my refund?

After we’ve received and inspected your returned item, we’ll notify you if the refund has been approved. Approved refunds will appear in your account within 7-14 business days, restoring balance to your realm.

🔄will i be refunded for the original shipping cost?

The original shipping cost is, alas, non-refundable. Return shipping costs are also the responsibility of the customer, except in cases where a defect or error on our part calls for a replacement or refund.

🔄can i exchange a damaged or defective item?

Yes! If you receive a damaged or defective item, contact us within 7 days of receipt, and we’ll arrange a swift replacement or refund. For all other exchanges, please follow the return process and place a new order for your chosen item.

🔄who covers the shipping for returns?

Customers are responsible for return shipping costs unless a fault on our end requires the item’s return. Please ensure the item is well-protected to prevent further wear on its journey back to us.

 

Do you have more questions that the Enchanted Scroll of Answers doesn't have? Contact us at contact@earthmoonmagick.com ✨